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Thank you for
choosing Continental Airlines’ award-winning Petsafe program for
your pet’s travel. PetSafe sets the industry standard for
safety and customer satisfaction in pet shipping. Our team of
dedicated agents around the world are animal lovers and will
treat your precious pet with the utmost care and attention.
For detailed information about
traveling with your Service Animal, please contact our passenger
reservations office at 1-800-525-0280 for assistance. If
you’re traveling with a small pet “In Cabin”, you can book your
pet at the same time you book your reservation on-line at
continental.com or contact 1-800-525-0280 for assistance.
The following rules and travel tips will help ensure the safety
of your pet while traveling.
Pets
IATA and USDA
Restrictions require that pets be at least 8 weeks old prior to
travel. Continental requires a valid health certificate issued
by a licensed veterinarian in the pet’s country of origin, and
it must be dated within 10 days prior to travel.
As recommended by
the American Veterinarian Medical Association (AVMA) and
Continental's professional consulting Veterinarian, pets are not
allowed to be sedated while in transport. Also, should your
pet become ill during their journey, Continental will seek
immediate medical attention for your pet. Charges for these
services are the responsibility of the pet’s owner and due at
the pet’s final destination.
Kennels
Pets must be in a
non-collapsible kennel that meets IATA and USDA Regulations for
the type of animal being transported. All kennels must be of
sturdy construction and able to withstand the rigors of travel.
Kennels must be large enough for the pet to sit, stand, and
turn while crated inside without restriction. For instructions
on how to properly measure your pet to ensure it fits the crate,
please see our "checklist" for assistance.
Kennels must
include dishes for food and water that attach to the inside of
the kennel and are accessible to Continental agents without
opening the crate. The interior must contain absorbent material
such as shredded newspaper, cloth, etc. A tip for the anxious
pet is for the pet's owner to sleep in an old t-shirt and use
that shirt as the absorbent material. Your scent (on the shirt)
will help calm your pet during its travels.
Owners should also purchase a crate well in advance of travel
and work to acclimate their pet to their new surroundings.
Placing treats or a favorite toy in an opened crate at home for
weeks in advance of travel will help your pet become accustomed
to their new crate and will allow them to travel safely.
Helping your pet feel safe and comfortable in their new crate is
essential to a good experience while in transport.
No other toys or
accessories are allowed in the kennel for the safety of the
animal. Continental also encourages you to include the
pet's leash, collar and dry dog food (in the event your pet's
travels are delayed) be securely attached to the top of the
crate in a clear plastic bag.
Under the current
Security Directives, please be aware that kennels are subject to
a physical search. Continental's agent must be able to view
your pet and the interior of the crate when the pet is
checked-in for travel.
Travel
All flights may
not be available for live animal shipments due to limited
capacity, aircraft types and/or weather conditions. In the
event of flight delays or cancellations that are out of the
control of Continental Airlines (such as weather, etc.) the
person picking up the pet at the final destination is liable for
kenneling fees. Per the USDA Animal Welfare Act, Continental
will seek protection for delayed pets in their care.
More detailed
information about Continental’s PetSafe program is available
online at continental.com, under “travel information,”
“traveling with animals.”
Restrictions
English Bulldog
pups, French Bulldog pups, Pit Bull Terrier pups and American
Staffordshire Terrier puppies can be accepted until they are 6
months of age or weigh 20lbs. (whichever comes first) as long as
outside temperatures during their transport will remain at 85
degrees Fahrenheit or less. Larger dogs of these 4
breeds cannot be accepted for transport. (Ask your
representative for more information.)
All snub-nosed
dogs (brachycephalic) must be transported in a kennel that is at
least 1 size larger than necessary and has ventilation on all 4
sides of the kennel. The increased air flow increases the
probability that these sensitive breeds can travel safely.
Some Continental destinations are embargoed because of local
restrictions, and many others require an import permit or other
health documentation. Please check our website or speak to a
representative for more information.
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